Refund policy

To be eligible for a return, your item must be returned in the same condition in which it was received. Certified coins must remain in their original third-party grading holders. Because each coin is unique, the photographs in the listing show the exact coin you will receive. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dkleavy@live.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please contact us before sending an item back so that we can provide return instructions. Items sent back to us without first requesting a return will not be accepted.

Buyers are responsible for return shipping unless we shipped the incorrect date or inventory number. We recommend using a trackable and insured shipping method when returning valuable items.

You can always contact us with any return questions at dkleavy@live.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the package or item was damaged in transit or if we shipped the incorrect date coin or inventory number so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Because each coin is unique, we do not offer direct exchanges. The simplest way to purchase a different coin is to return the original item in accordance with this policy and place a separate order for the coin you would prefer.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be returned in the same condition in which it was received. Certified coins must remain in their original third-party grading holders. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dkleavy@live.com.